Responsible Gaming at 399ba

1 Age Restriction Policy

399ba operates strictly as an 18+ platform. Gambling is an adult activity and access to the 399ba website, mobile interface, and all wagering products is prohibited for any person under the age of 18. This policy is non-negotiable and applies uniformly to every player regardless of the method used to access the platform.

Age Verification at Registration

All new players are required to provide their date of birth at registration. 399ba reserves the right to request identity verification documents — including a copy of your Bangladeshi National Identity Card (NID) or passport — at any point before or after your first deposit. Where age cannot be verified to our satisfaction, the account will be suspended and any winnings held pending completion of the verification process.

Protecting Young People

If you share a device with minors, we strongly encourage you to use device-level parental control software to prevent underage access to gambling websites. Log out of your 399ba account whenever you leave your device unattended and never share your account credentials with others. 399ba bears no liability for unauthorised access arising from a failure to protect login details.

Reporting Underage Activity

If you have reason to believe that a person under 18 is using a 399ba account — whether your own or another person's — please contact our support team immediately at [email protected]. All reports are treated confidentially and investigated without delay.

2 Signs of Problem Gambling

Problem gambling develops gradually and often goes unrecognised until it has caused significant harm. At 399ba, we want every player to be able to identify the early warning signs — whether in themselves or in someone they care about. Recognising these signs early is the most effective way to address them before they escalate.

Common Warning Signs

If several of the above statements describe your current behaviour, we encourage you to take a step back and use the tools described below. You can also contact our responsible gaming team at [email protected] — all conversations are handled with complete discretion and without judgement.

3 Responsible Gaming Tools

399ba provides a comprehensive suite of account management tools designed to help you maintain control over how you gamble. All of the tools listed below are accessible directly from your account settings — no phone call or email is required to activate them. Some tools, such as self-exclusion, can also be requested by contacting our support team if you would prefer assistance setting them up.

4 Self-Exclusion Programme

Self-exclusion is the most comprehensive protective tool available on the 399ba platform. When you self-exclude, you are making a deliberate, voluntary decision to prevent yourself from accessing your account and placing any further wagers for a set period. 399ba takes every self-exclusion request seriously and processes all applications immediately.

Available Exclusion Periods

You may choose from the following self-exclusion durations based on what feels right for your situation:

What Happens During Self-Exclusion

• Account access is blocked — you will not be able to log in to your account or place any bets for the duration of the exclusion.
• All marketing communications stop — promotional emails, SMS notifications, and bonus offers are suspended immediately and will not resume until the exclusion period ends and you have explicitly requested reactivation.
• Pending withdrawals are processed — any verified balance in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or bank account via the standard withdrawal process.
• Reactivation requires a cooling-off period — at the end of a timed self-exclusion, your account is not automatically reactivated. You must contact support and complete a 24-hour reflection period before access is restored.
• Permanent exclusions cannot be reversed — a permanent self-exclusion is final. Once applied, no reactivation request will be accepted under any circumstances.

How to Request Self-Exclusion

You can request self-exclusion through any of the following methods:

1. Log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred duration.
2. Contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period. The team will apply the restriction within one hour of receiving your message.

5 Deposit and Wager Limits

Setting a deposit limit is one of the simplest and most effective responsible gaming measures available to 399ba players. A deposit limit caps the maximum amount you can add to your account over a defined period, helping you stay within a budget that reflects your financial circumstances rather than your in-the-moment impulses.

How Deposit Limits Work

Deposit limits at 399ba operate on a rolling calendar basis. You may set:

• Daily deposit limit: The maximum amount in BDT you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum amount you can deposit across any rolling seven-day period.
• Monthly deposit limit: The maximum amount you can deposit across any rolling 30-day period.

The 48-Hour Rule for Limit Increases

When you request to reduce a deposit limit, the change takes effect immediately with no delay. This ensures that a decision made in a clear moment of resolve is enacted before any temptation to reverse it arises. When you request to increase a deposit limit, a mandatory 48-hour cooling-off period applies before the new, higher limit becomes active. This deliberate friction is designed to protect players from impulsive decisions made during a gambling session.

Wager and Loss Limits

In addition to deposit limits, 399ba allows players to set maximum wager amounts per bet and maximum net loss thresholds per time period. These controls work in tandem with deposit limits to create a layered set of financial boundaries. All limit settings are visible and editable at any time in your Account Settings under the Responsible Gaming tab.

6 Time-Out and Cool-Off Features

The time-out feature at 399ba is designed for players who want to take a short, structured break from gambling without permanently closing their account. A time-out is shorter and less restrictive than a self-exclusion, making it the appropriate tool for players who feel they need a brief reset rather than an extended separation from the platform.

Available Time-Out Periods

• 24 hours — a one-day pause, ideal if you have had an unusually intense session and want to step back.
• 48 hours — a two-day break to provide a weekend or mid-week reset.
• 7 days — a one-week cool-off suited to players who want to reconsider their gambling habits.
• 30 days — a one-month pause that provides a meaningful break while stopping short of formal self-exclusion.

What Remains Active During a Time-Out

During an active time-out, all wagering on the 399ba platform is disabled. You will not be able to place bets on casino games, live dealer tables, sports markets, or any other product. However, your account remains open for the sole purpose of processing pending withdrawals. Any balance in your account at the time the time-out is activated can be withdrawn immediately — contact support at [email protected] to initiate a withdrawal during an active time-out if the self-service option is unavailable to you.

Reality Check Session Reminders

For players who do not want to stop playing but would like gentle prompts to pause and reflect, the reality check feature displays an in-session notification at intervals of your choosing. Each alert shows the duration of your current session and the net amount wagered since you logged in. You can then choose to continue your session or log out. This feature can be enabled and configured in Account Settings without imposing a hard restriction on your play.

7 Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your gambling behaviour. It is not a clinical diagnostic tool, but it is a useful starting point for understanding whether your relationship with gambling remains healthy and within your control. Answer each question as honestly as you can, based on your behaviour over the past four weeks.

8 Getting Help and Support

If you feel that gambling has become a problem for you — or for someone you care about — the most important step is to ask for help. There is no shame in reaching out, and doing so is a sign of strength and self-awareness. Below you will find the primary contact options available through 399ba, as well as a reminder that professional support is always available.

Contact the 399ba Responsible Gaming Team

Our dedicated responsible gaming support team is available around the clock, every day of the year. Whether you want to set a limit, request a self-exclusion, ask a question about your account activity, or simply speak to someone about your concerns, our team is ready to help — without judgement and with complete confidentiality.

Talking to Someone You Trust

Sometimes the most valuable step is simply opening up to a family member or close friend about what you are experiencing. People who are close to you are often already aware that something is wrong and will be relieved that you have reached out. You do not need to have a full plan before starting that conversation — acknowledging the problem is itself a meaningful and important action.

Financial Wellbeing

If gambling has created financial difficulty, addressing the financial impact alongside the gambling behaviour is important for recovery. Consider speaking to a trusted family member or financial adviser about restructuring your commitments. Avoid taking on additional loans or borrowing to cover gambling losses — this typically worsens the financial situation without resolving the underlying behaviour.